Jakarta, CNBC Indonesia – Netizens are busy complaining on social media in regards to the GoPay error. They can not entry the web cost service on the GoJek software.
Monitoring by CNBC Indonesia, Monday (12/6/2023), the GoPay service couldn’t be used this afternoon. Whenever you need to order meals by means of the GoFood function or order on-line transportation by way of GoRide/GoCar, there is no such thing as a cost choice with GoPay.
Customers can solely make funds in money. In reality, there are netizens who admit that they’ve chosen the money choice, however ultimately their GoPay balances have been nonetheless deducted.
“@gojekindonesia what’s mistaken with the applying error, drtd desires to order goride to pay pk gopay gbs bs. Then after studying on Twitter, you understand if there may be an error and you’ll pay utilizing money, once you already pay utilizing the money technique, the Gopay continues to be debited. very unusual,” vented a netizen.
Responding to this, GoTo Monetary Head of Company Affairs Audrey Petriny confirmed that there was a disturbance to the GoPay service. Nonetheless, he ensured that the service had recovered.
“At the moment, GoPay companies will be reused within the Gojek software for meals and transportation ordering transactions,” he stated when contacted by CNBC Indonesia.
GoJek additionally apologized for the disturbance.
“We apologize for the inconvenience skilled by customers as a result of the GoPay service within the Gojek software this afternoon couldn’t be used,” stated Audrey.
He appealed to customers who want help and additional info to contact GoJek customer support by way of e-mail [email protected].
[Gambas:Video CNBC]
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